Offerings
There are lots of ways we can work together. Here are a few starting points that might be a fit.
Innovation Strategy
When businesses think about innovation, the focus is almost always on developing a new product or service. I work with companies to explore opportunities for breakthrough more broadly, by also looking at profit model, channel, customer experience, and more.
Innovation Roadmap | Portfolio Planning
Customer Discovery
Isn’t it time we stopped building off of hunches? We get up close and personal with your customers and non-customers to understand the "emotional territory" of your product experience. Rich insights from Discovery projects will inform your branding, marketing, and product strategies for years to come.
User Insights | Customer Segmentation | Customer Journeymapping
Product + Service Design
Our product development process is collaborative, empathetic, and iterative. We stay dialed in to the wants and needs of your primary users as we quickly prototype physical or digital offerings. We get feedback from real users along the way to ensure that your product launch doesn't fall flat.
Product Design | Service Design